
Whether you're booking a virtual skincare consultation or downloading one of our digital guides, here’s exactly what to expect after your purchase:

Virtual Consultation Booking
Step 1: Book Your Consultation
Once you purchase your virtual consultation, you'll receive an email with a link to the booking calendar to choose a time that works for you.
Step 2: Check Your Email
After selecting your time, you'll be automatically emailed a Google Meet link for your appointment.
Tip: If you don’t see the email, be sure to check your spam or junk folder.
Step 3: You're All Set!
You’ll get a 24-hour reminder before your consultation. If something comes up, you’re welcome to reschedule or cancel.
Rescheduling: No problem—just follow the link in your confirmation email. 12 hours' notice is required to reschedule.
Cancellations: Cancellations made less than 24 hours before your scheduled time are not eligible for a refund.
Need a special time?
Email karen@myskincoach.ca and we’ll do our best to accommodate you.

PDF Downloads
After purchasing a digital product, you'll receive an email with a download link.
You can download the file to up to 5 devices.
Please check your spam/junk folder if you don’t see the email within a few minutes.
Still need help? Reach out to us anytime at karen@myskincoach.ca.