Whether you're booking a virtual skincare consultation or downloading one of our digital guides, here’s exactly what to expect after your purchase:

Virtual Consultation Booking

Step 1: Book Your Consultation
Once you purchase your virtual consultation, you'll receive an email with a link to the booking calendar to choose a time that works for you.

Step 2: Check Your Email
After selecting your time, you'll be automatically emailed a Google Meet link for your appointment.

Tip: If you don’t see the email, be sure to check your spam or junk folder.

Step 3: You're All Set!
You’ll get a 24-hour reminder before your consultation. If something comes up, you’re welcome to reschedule or cancel.

Rescheduling:
No problem—just follow the link in your confirmation email. 12 hours' notice is required to reschedule.

Cancellations: Cancellations made less than 24 hours before your scheduled time are not eligible for a refund.

Need a special time?
Email karen@myskincoach.ca and we’ll do our best to accommodate you.

PDF Downloads

After purchasing a digital product, you'll receive an email with a download link.

You can download the file to up to 5 devices.

Please check your spam/junk folder if you don’t see the email within a few minutes.


Still need help? Reach out to us anytime at karen@myskincoach.ca.